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RETURN, REFUND, AND CANCELLATION POLICY

Last Updated: 07/02/2025

This Return, Refund, and Cancellation Policy (the “Policy”) applies to purchases made through the EZ website or mobile application (“Platform”).

EZ reserves the right to update this Policy at any time. Any changes will be posted on this page and take effect immediately. By continuing to use EZ, you agree to be bound by the updated Policy.

1. Definitions

  • Buyer – A person purchasing a product from EZ.
  • Return – The process of returning an item purchased through EZ in accordance with this Policy.
  • Refund – The reimbursement of the amount paid for a returned product, after applicable deductions.
  • Product – Any item listed for sale on EZ.
  • Cancellation – The process of canceling an order that has not yet been shipped.

2. Cancellation Policy

2.1 Order Cancellation

  • Buyers may cancel orders before they are shipped by submitting a cancellation request through their EZ account.
  • Once the order is marked as “Ready to Ship,” cancellation is no longer possible.

2.2 Late Delivery Cancellation

  • If an order is delayed by more than 2 days beyond the estimated delivery date, the Buyer may cancel and request a full refund.

2.3 Same-Day & Express Orders

  • Orders with same-day shipping or express delivery cannot be canceled once confirmed.

3. Return and Refund Policy

3.1 Return Eligibility

  • Returns will be accepted only if:
    • The item was damaged during transit.
    • The item is incorrect (wrong product delivered).
    • The item is defective or not as described.
  • Items must be unused, in original packaging, and include all accessories (if applicable).

3.2 Non-Returnable Items

  • Certain products are non-returnable, including:
    • Perishable goods (food, beverages, etc.).
    • Personal care and hygiene products.
    • Custom-made or personalized items.

3.3 Return Period

  • Buyers must request a return within 7 days of delivery.
  • If no request is made within this timeframe, the order will be considered accepted.

3.4 How to Initiate a Return

  • Buyers must submit a return request via the EZ platform, including:
    • Order ID
    • Reason for return with proof (photos of damage, incorrect item, etc.)
  • EZ’s customer support team will review the request and notify the Buyer of approval or rejection.

3.5 Return Shipping Fees

  • For damaged, defective, or incorrect items: Return shipping is free.
  • For other returns (e.g., change of mind): Buyers may be responsible for return shipping costs.

4. Refund Process

4.1 Refund Method

  • Approved refunds will be issued to the original payment method within 7 to 14 business days.

4.2 Refund Amount

  • If the returned item is damaged or incorrect, a full refund will be processed.
  • If the return does not meet EZ’s return conditions, the refund request may be rejected.

4.3 Shipping Fee Refunds

  • If the wrong item was delivered or the product was damaged, the shipping fee will be refunded.

EZ reserves the right to reject any return or refund request that does not comply with this Policy.

For further assistance, please contact EZ Customer Support.