USER TERMS AND CONDITIONS
Last Updated: 07/02/2025
Welcome to EZ!
These User Terms and Conditions (“Terms”) govern your access and use of the EZ platform (“Platform”), including any mobile applications operated by EZ.
These Terms constitute a legally binding agreement between you (“User”) and EZ. Please read these Terms carefully before using the EZ platform. By accessing or using the website or related mobile applications, you agree to be bound by these Terms.
In addition to these Terms, you should also review and accept EZ’s Privacy Policy, as it is incorporated by reference into these Terms.
EZ reserves the right to update these Terms at any time. Any changes will be posted on this page, and once published, the updated Terms will take immediate effect. It is your responsibility to regularly review these Terms to stay informed. By continuing to use the EZ platform, you agree to the revised Terms.
1. Conditions for Registration
1.1 Eligibility
You may not access or use the EZ Platform if:
- You are under 10 years of age.
- You are prohibited by the laws of the United Arab Emirates or your country of residence from using such services.
1.2 User Registration
To use the Platform, you must register an account and provide accurate and up-to-date information.
1.3 Account Approval
EZ reserves the right to reject account creation for any reason.
1.4 Electronic Communication
By using any EZ service, you consent to receive communications electronically, including emails, in-app messages, and push notifications. You acknowledge that such communications satisfy any legal requirement for written communication, except where specific laws require otherwise.
1.5 License to Use Your Content
By posting any content (e.g., reviews, images, or comments) on the EZ Platform, you grant EZ a perpetual, irrevocable, worldwide, royalty-free, and sub-licensable license to use, display, and distribute your content in any form, media, or technology.
1.6 Platform Updates & Changes
EZ may modify, upgrade, suspend, or discontinue any feature or service at any time without prior notice.
2. User Accounts
2.1 Account Creation
- Users must create an individual account to access EZ’s services.
- EZ reserves the right to suspend or terminate accounts suspected of fraudulent activity.
2.2 Account Security
- You are responsible for keeping your account credentials secure.
- You must not share your account details with others.
- If you suspect unauthorized access, you must immediately notify EZ.
2.3 Account Misuse
- Any activities conducted under your account will be considered authorized by you.
- You will be responsible for any misuse of your account.
2.4 Account Suspension & Termination
EZ may limit, suspend, or terminate your account without prior notice if:
- You breach these Terms.
- There is suspicious activity on your account.
3. User Responsibilities
By using the EZ Platform, you represent and agree that:
- The information you provide is accurate and up to date.
- You will not engage in fraudulent activities or violate any laws.
- Any content you post (reviews, images, comments) does not infringe on third-party copyrights or trademarks.
- You will not engage in behavior that harms the EZ community, including harassment, spamming, or abusive conduct.
4. Orders, Payments, and Returns
4.1 Ordering Process
- Users may browse, select, and purchase products through the EZ platform.
- Once an order is placed, you will receive an order confirmation via email or in-app notification.
4.2 Payments
- Payments must be completed through EZ’s secure payment gateway.
- EZ supports various payment methods, including credit/debit cards and digital wallets.
4.3 Returns & Refunds
- If a return is eligible, you must request a return within the time specified on the product page.
- Refunds will be processed in accordance with EZ’s Refund Policy.
4.4 Buyer’s Risk
- Users acknowledge that they purchase products at their own risk.
- EZ does not guarantee product quality beyond what is stated in the product listing.
5. Liability
5.1 Services Provided “As Is”
- EZ provides its services and product listings “as is”, “as available”, and “with all faults”.
5.2 Limitation of Liability
- EZ, its affiliates, and employees will not be liable for any losses, claims, or damages arising from:
- User violations of these Terms.
- Transactions between Buyers and Sellers.
- Unauthorized access or misuse of accounts.
5.3 Indemnification
- You agree to defend, indemnify, and hold harmless EZ, its affiliates, and employees from any claims arising from your use of the Platform or breach of these Terms.
6. General Clauses
6.1 Governing Law
- These Terms are governed by the laws of the United Arab Emirates as applied in Dubai.
6.2 Dispute Resolution
- Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the Dubai Courts.
6.3 Amendments
- EZ may update these Terms at any time. The latest version will always be available on the EZ website.
By using the EZ Platform, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, please do not use EZ’s services.
For further assistance, contact EZ Customer Support.